FAQs
Payment-Related Questions
Q: What payment methods are available for purchasing planters and flower pots?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI‑DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all your planting essentials.
Sizing & Fit-Related Questions
Q: How do I determine the correct size for a planter (diameter, depth, or drainage compatibility)?
A: Refer to the detailed size chart on each product page, which includes recommended plant types (e.g., succulents, herbs, large foliage) and measurement instructions for pot openings, inner depth, and saucer compatibility. For personalised advice—such as selecting the ideal planter for a fast‑growing houseplant or a shallow‑rooted variety—contact our customer service team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my planter order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post‑shipment, follow our return policy for unopened, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., size, colour, quantity) are possible only if the order hasn’t shipped.
Q: How long until my planters arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.
Return & Refund-Related Questions
Q: Can I return a planter if I’m unsatisfied or if it doesn’t fit my space or plant?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or sizing issues; customers bear costs for change‑of‑mind returns. For custom‑made or personalised planters, returns may not be accepted – please check the product description for details. Standard planters are fully eligible for our return policy.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
TEL: +85270890599
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.